Collabera Accounting Assistant Receivables in Austin, Texas
Accounting Assistant Receivables
We are looking for more direct AR/collections experience (more experience contacting customers directly for payment).
Accounts Receivable Administrator IIs serve as first-line representatives responsible for handling inbound/outbound call inquiries, processing transactions, and conducting research on customer accounts. Agents are responsible for analyzing account histories, collecting past due amounts for specified accounts and negotiating with customers on payments. This duty is performed within significant time constraints in order to increase cash flow and ensure incoming orders are not delayed due to delinquencies. Knowledge of commonly used Accounts Receivable concepts, practices, and procedures is required, as well as sound judgment. Agents must be proactive in reaching out to accounts to update account status. Excellent verbal and written communication skills are imperative when interacting with office personnel, healthcare professionals and sales representatives.
Analyzes and collects on past due accounts using best collection strategy.
Negotiates with accounts without jeopardizing the relationship with company to collect all past due amounts and resolve payment problems.
Researches complicated account discrepancies and handles complex account reconciliations involving consignment billings and billings with multiple returns and/or credits associated.
Exercises sound judgment and discretion in routine decisions to ensure accuracy and satisfaction.
Works with other departments to ensure resolution of disputes or inquiries.
Works with customers to provide documentation needed to clear outstanding invoices, deductions, and open credits.
Ensures customers are aware of options such as sending emailed invoices and statements, as well as utilizing Company Direct to pay bills and pull reports.
Accurately documents all account interactions and adjustments for internal and external audits.
Identifies problem accounts and notifies management of issues that could indicate uncollectable claims or possible bankruptcy to prevent future losses to Company
Completes all tasks with a high level of accuracy and detail in a timely manner.
• High School diploma required; Associate’s or Bachelor’s degree in Business, Finance or Accounting preferred
• 2-5 years minimum experience working in Accounts Receivable, experience in Customer Service a plus.
Management, IIS, Direct3D, Research