VMware Commercial Sales Operations Manager - Renewals in Austin, Texas
Commercial Sales Operations Manager - Renewals
The Commercial Renewals Sales Operations Manager, reports into the Director of Global Renewals Sales Operations and is responsible for driving operational excellence in our commercial renewals business. This is role will be the global commercial program manager and deliverables will include driving global sales processes, business analytics, pipeline management, data modeling, data quality and providing business intelligence to the Commercial Renewals Sales leadership team.
Primary Responsibilities include:
Provide critical business insight to business partners based on business acumen and data analysis, be able to identify issues and recommend action plans
Establish KPI’s and target setting for focus segments/account base
Drive overall end to end Commercial Program (from pipeline creation to renewal rate analysis)
Drive weekly, monthly, and quarterly forecast process, consolidation and analysis
Perform weekly, monthly and quarterly opportunity pipeline analysis, data validation and identify gaps and actions required
Cross functional partnership with finance and Geo Sales Ops to drive linearity metrics and on time renewal rate performance
Generate regular and ad-hoc metric analysis for the Sales Leadership Team to monitor performance across a range of key business drivers and sales team performance
Drive data quality, process and automation activities that improve process efficiencies
Assist in all facets of sales planning, territory planning and coverage models
Generate presentation material for business partners
Collaborate with other sales operations teams and cross functional teams to drive business alignment
Manage the quarter-end close process to enable sales team to achieve bookings targets
Help align all major processes to global Center of Excellence standards
Subject matter expert on corporate cross functional projects and initiatives
Develop and manage key operational dashboards & status reports for sales management
Act as a change agent to implement sales process improvement
5+ years’ experience in Sales Operations, Business Operations, Finance or related field
Demonstrated leadership skills. Ability to lead, influence in matrixed organization.
Superior analytical skills
Advanced MS Office skills
Self-starter with excellent time and project management skills
Strong communication skills (verbal and written)
Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
Advanced experience/skillset using CRM applications: Salesforce.com
Enterprise software or high tech industry experience a plus
Bachelor’s Degree in Business Administration, Finance, Statistics or related field. MBA desirable.
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