Conduent Director Of Client Services - Technology Emphasis Preferred - Austin, TX in Austin, Texas
Director Of Client Services - Technology Emphasis Preferred - Austin, TX
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.
The purpose will vary according to the type of role:
SBU - Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).
Operations - Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.
Account Management - Partners with client(s) to provide product/service solutions, problem resolution and to develop new business
Adapts and executes functional or departmental business plans and contributes to the development of organizational strategies
Anticipates internal and/or external business challenges/ regulatory issues
Decisions are guided by functional strategies and priorities
May include international accountability; and may include some global accountability
The main responsibilities will vary according to the type of role:
Acts as the principal client contact, managing the relationship to ensure customer satisfaction
Directs and manages the daily operations of one or more SBU’s
Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
Develops budget estimates and manages project/contract to meet revenue and cost projections
Determines resource allocation levels to meet project/contract commitments
Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
Develops systems and services that support Conduent and business unit needs; provides leadership and focus in area of expertise.
Responsible for achieving measurable results on time and on budget.
Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.
Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives.
Prepares related reports and audits current procedures to monitor efficiency of operations.
Ensures that business practices are performed in accordance with Conduent policy, procedure and applicable federal, state, and local laws and regulations.
Oversees and manages aspects of the client engagement, i.e. the sales/marketing efforts for new business development
Partners with client’s team during budget development and problem resolution
Maintains and enhances existing client relationships and ensures customer satisfaction
Analyzes client’s needs and makes recommendations of additional product/services offered by Conduent
Partners with senior staff in developing and marketing new client programs/services as required
Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed
Provides regular updates to senior management regarding client issues, budgets, etc.
Five years of Technology Service Delivery in a client / account management setting STRONGLY PREFERRED.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form .
Job Service Delivery Management
Primary Location United States-TX-Austin
Organization Commercial Sector
Unposting Date Ongoing
Req ID: 18000053