Hussmann Field Service Manager in Austin, Texas

Field Service Manager

Tracking Code

5008-523

Job Description

This position is responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Mobile Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.

  • Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.

  • Sourcing, securing, and maintaining customer relationships within a specific district.

  • Development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.

  • Create, review, and validation of customer contracts and estimates.

  • Assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.

  • Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.

  • Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.

  • Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.

  • Supports the customer billing and collection processes as required.

  • Additional responsibilities as assigned.

Required Skills

Required Experience

  • HS Diploma required, Associate Degree preferred.

  • 5 + years of working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.

  • Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.

  • Strong communication skills, verbal and written, required.

  • Strong leadership and business acumen preferred.

  • Strong organizational, time management skills.

  • Intermediate to advanced proficiency in Microsoft Office Suite.

  • Flexibility to work outside normal working hours, as required.

  • Valid driver’s license and safe driving record.

  • Travel within region as required.

Job Location

Austin, Texas, United States

Position Type

Full-Time/Regular

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This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.