Apple Fraud Prevention Specialist (Spanish) in Austin, Texas

Fraud Prevention Specialist (Spanish)

Job Number: 113803380

Austin, Texas, United States

Posted: 17-May-2018

Weekly Hours: 40.00

Job Summary

The Austin Retail Contact Center team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Prevention Specialist. We enhance the overall customer purchasing experience by efficiently and correctly analyzing orders to identify & stop fraudulent activity and determine the appropriate next steps.

This role is located on the Apple campus in Austin, TX.

Key Qualifications

  • Fluency in English and Spanish, both written and spoken, is essential

  • 1-2 years experience in customer service or order verification type role

  • You excel at analytics and employ creative problem solving skills

  • You have demonstrated sound decision-making and good judgment

  • You have strong written and verbal communications

  • You are a customer-focused individual with an eye for identifying outliers among data sets

  • You are able to maintain a positive attitude in high-stress/fast-paced work environment

  • You are adept working with ambiguity

  • You have the ability to work and make decisions independently

  • You are a phenomenal teammate with a passion for customer protection

  • Must be able to work a schedule from 7:00 am to 11:00pm (Central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year*

Description

On this team, we are adept at dealing with ambiguity, have the ability to make sound judgments & utilize problem solving skills in a timely manner, and be able to stay self-motivated & customer focused in a highly transactional role with minimal supervision. We are skilled at speaking with both banks and customers in an order verification capacity, as approximately 20% of the work we do involves engaging customers or financial institutions. Finally, the ideal candidate will effortlessly build strong working relationships with their immediate team and members of other Retail Contact Center groups. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building & maintaining a successful group culture.

Education

Bachelor’s degree preferred, or equivalent experience

Additional Requirements