Apple RCC Customer Service Specialist - Spanish in Austin, Texas
RCC Customer Service Specialist - Spanish
Job Number: 113488819
Austin, Texas, United States
Weekly Hours: 40.00
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Retail Contact Center team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience over the phone.
This role is located on our campus in Austin, TX.
Fluency in Spanish and English (reading, writing and speaking)
1+ years of proven experience in a customer service environment
Ideal candidate will have owned or have experience using a Mac and an iOS device
Contact center, consumer retail, or service experience a plus
Professional verbal and written communication skills
Technical aptitude (computer literate, able to quickly learn new applications)
Have a flexible schedule, including the ability to work nights and weekends
The Customer Service Expert will provide exceptional phone support to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday, understandable terms. You will also need to leverage multiple sources of information to sty current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.
Undergraduate degree preferred