Apple RCC Customer Service Specialist - Spanish in Austin, Texas

RCC Customer Service Specialist - Spanish

Job Number: 113488819

Austin, Texas, United States

Posted: 12-Feb-2018

Weekly Hours: 40.00

Job Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Retail Contact Center team is looking for motivated, outgoing, service-minded individuals who want to offer Apple customers an unparalleled experience over the phone.

This role is located on our campus in Austin, TX.

Key Qualifications

  • Fluency in Spanish and English (reading, writing and speaking)

  • 1+ years of proven experience in a customer service environment

  • Ideal candidate will have owned or have experience using a Mac and an iOS device

  • Contact center, consumer retail, or service experience a plus

  • Professional verbal and written communication skills

  • Technical aptitude (computer literate, able to quickly learn new applications)

  • Have a flexible schedule, including the ability to work nights and weekends


The Customer Service Expert will provide exceptional phone support to customers who have order status questions or require changes to their orders. You must be able to translate tech-speak, billing, shipping and eCommerce jargon into everyday, understandable terms. You will also need to leverage multiple sources of information to sty current on product features, technology changes and events that affect customers. This is a fast-paced, performance-based environment where calls are monitored, recorded and assessed.


Undergraduate degree preferred

Additional Requirements