The University of Texas at Austin Staff Nurse III - Bilingual RN Triage Nurse, UT Health Austin Access Center in Austin, Texas

Staff Nurse III - Bilingual RN Triage Nurse, UT Health Austin Access Center

Hiring department

Medical School

Monthly salary

$5,416+ depending on qualifications

Hours per week

40.00 Flexible from 700AM to 700PM

Posting number


Job Status Open

FLSA status Exempt

Earliest Start Date Immediately

Position Duration Funding expected to continue

Position open to all applicants

Location Austin (main campus)

Number of vacancies 1

General Notes

UT Health Austin is a new medical group clinical practice that uses innovative, team-based models and strategies to provide care focused on an individual's health and personal goals. UT Health Austin provides care for a select-but-growing list of conditions; additional services will be available in the coming months.

Required Application Materials

  • A Resume is required in order to apply

  • A Letter of Interest is required in order to apply.

  • A List of 3 References is required in order to apply.

Additional Information


Responsible for indirect patient care in the UT Health Austin Access Center. Provide direction to Medical Assistants, as well as other non-licensed personnel in the provision of patient care primarily telephonically and electronically.

Essential Functions

Provides individualized patient coaching focusing on training and encouraging patients into a state of wellness. Identifies patient personal strengths in an effort to recruit them to participate in improving and maintaining their health. Performs patient assessments/reassessments. Performs patient triage in urgent/emergent situations. Documents all care coordination contact interactions with patient and providers. Schedules patient appointments. Teaches, supervises, and services as a clinical resource person and delegates in accordance with the competency level of all staff members. Serves as a mentor and completes the appropriate documentation of training and competency. Receives and processes specialty care referrals from providers ensuring timely coordination of care for patients. Documents all referral processing steps throughout multiple stages, care coordination interactions with patients and providers. Provides patient with post-procedure education and support. Interprets reports, data and medical information to determine the needs of the patient/family. Maintains patient care standards. Participates in organization focus groups. Performs a variety of outbound proactive health contacts to patients, using established electronic methods. Provides patient with post visit education and ensures patients receive follow up care as appropriate. Performs prescription refills and provides medication management teaching. Provides lab result information to patients. Complete patient medication prior authorizations as necessary/when applicable. Establishes and maintains effective working relationships with care teams internally and externally. Navigates all contacts appropriately using various software tools and electronic technology methods. Maintains quality performance review scorecard standards (score of 90 percent or greater). In collaboration with other health team members, follows the philosophy, policies and goals of UT Health Austin.

Marginal/Incidental functions

Other related functions as assigned.

Required qualifications

Registration with the Texas State Board of Nurse Examiners. Graduation from an approved school of nursing. Three years as a licensed registered nurse. BLS certification. Bilingual in English and Spanish. Proficient use of computers. Working knowledge of Electronic Practice Management systems to include scheduling and general billing function. Capable of documenting patient communication, referral notations, and clinical chart notes accurately and appropriately. Professional verbal and written communication. Ability to anticipate needs and follow through with internal and external customers. Exceptional customer service skills, awareness and phone etiquette. Ability to follow directions. Ability to communicate effectively with patient and healthcare team, including the ability to explain registration policies and procedures. Ability to use experience and judgement to plan and accomplish goals. Ability to function in a fast-paced environment. Good organization, problem solving and critical thinking skills. Knowledge of operating a multi-phone system or electronic telephone software system. Ability to adapt to a rapidly changing work environment. Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience working in a multi-practice setting. Experience with occupational health. Experience with scheduling surgeries. Experience with scheduling diagnostic imaging. Experience with obtaining insurance authorizations.

Working conditions

May work around standard office conditions

May work around biohazards

May work around chemicals

Repetitive use of a keyboard at a workstation

Use of manual dexterity

Typical clinical environment and/or office conditions.

A criminal history background check will be required for finalist(s) under consideration for this position.

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

If hired, you will be required to complete the federal Employment Eligibility Verification form, I-9. You will be required to present acceptable, original documents to prove your identity and authorization to work in the United States. Information from the documents will be submitted to the federal E-Verify system for verification. Documents must be presented no later than the third day of employment. Failure to do so will result in dismissal.

UT Austin is a Tobacco-free Campus