VIVA USA Inc Technical Support Technician in Austin, Texas
Req Ref No: JSTXTS12 Location: Austin, TX Duration: 5.5 Months
Client is looking for a motivated, support-oriented, and amicable candidate. This role provides remote diagnostics, and troubleshooting assistance over the phone for our field technicians and/or customer dispatched technicians working. Additionally, provides remote technical support for end-users at locations with installed Energy Management Systems. This individual will report to the Technical Operations Supervisor and will have no direct reports.
Typical work hours are between 7 AM and 7 PM however candidate must be able to work second shift and weekends when required. Additionally, there is an on-call rotation split between all team members. Responsibilities:
This position is responsible for technical analysis and troubleshooting of our EMS (energy management system), validation and configuration of new installations, supporting our clients’ third party vendors, and ensuring persistent connectivity to remote servers.
Required Knowledge/Skills, Education, and Experience:
Proper phone etiquette; Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar; Knowledge of relevant software computer applications and equipment; Knowledge of customer service principles and practices; Effective listening skills; Multi-tasking capabilities; Proficiency with MS Office Suite
Exemplary Attendance and Punctuality Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures. Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Preferred Knowledge/Skills, Education, and Experience:
Experience with Linux or other command line interfaces. Bachelors degree or 2 years technical support experience. Electrical/HVAC Energy Management Systems experience.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.