Xerox Client Associate, Office - Level A02 in Round Rock, Texas

Xerox is a global business services, technology and document management company helping organizations manage their business processes and information. Since the invention of xerography just over 75 years ago, we have continued engineering how the world works by applying our experience in imaging, business process, analytics, automation and human centric design to make a real difference for our customers and their customers. We have changed the way the world shops, learns, parks, does banking, receives healthcare and, of course – works.

Headquartered in Norwalk, Conn., Xerox has more than 140,000 employees and does business in more than 180 countries. Together, we provide business process services, printing equipment, hardware and software technology for managing information -- from data to documents. Learn more at .

Tier 1 plus,

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

•Escalate printer network issues to appropriate resource

• Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions.

• Manage and maintain on-site parts inventory using PM4

•Ensure SLAs are adhered to per SOW

• Physical device management and control

• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc…)

• Monitor/apply current patches

• Non-Xerox device management as required

• Perform remote device monitoring and remote solve (Xerox Device Management)

• Identify and promote Xerox Office

• Lift and move up to 50 pounds

• Read, write and follow basic English instructions

• Customer service and communication skills

• Ability to manage multiple tasks

• Perform duties with minimal supervision

• Data entry

•Basic Equipment problem solving and diagnosis per training provided

• Customer problem resolution including escalation as required

• Coordinate work tasks to ensure fulfillment of SOWs

• Act as account lead as required

• Track and report account information as required

• 1-2 years relevant experience resolving customer and equipment printing issues

•PC / Internet – Level 3

•Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt)

• Competitive product and network management tools as required

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking .

Title: Client Associate, Office - Level A02

Location: TX-Round Rock

Requisition ID: 18002318

Virtual/work from home? No